France Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which France Removals provides removal, packing, storage, and related services. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your move.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Company means France Removals, the provider of removal and associated services.

1.2 Customer means the person, firm, or organisation that requests and purchases the services of the Company.

1.3 Services means removal, packing, unpacking, loading, unloading, transport, storage, and any other services agreed in writing between the Company and the Customer.

1.4 Goods means all items that the Customer requests the Company to handle, transport, pack, store, or otherwise deal with in the course of providing the Services.

1.5 Quotation means the written or electronic estimate provided by the Company setting out the proposed Services, charges, and any specific terms or exclusions.

1.6 Service Area means the geographic areas in which the Company operates, including but not limited to removals within the United Kingdom and removals between the United Kingdom and European destinations such as France.

2. Basis of Contract

2.1 The contract between the Company and the Customer comes into existence when the Customer confirms acceptance of the Quotation, whether verbally or in writing, and the Company confirms the booking.

2.2 Any Quotation issued by the Company is based on the information supplied by the Customer. The Customer is responsible for ensuring that all information provided is accurate and complete.

2.3 Quotations are valid for a limited period as stated on the Quotation or, if not stated, for 30 days from the date of issue. The Company reserves the right to revise or withdraw a Quotation after this period.

2.4 These Terms and Conditions apply to the contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

3. Booking Process

3.1 The Customer may request a Quotation by providing details of the proposed move, including addresses, access information, dates, volume or list of items, and any special requirements such as packing, dismantling, or storage.

3.2 The Company may conduct an in-person or virtual survey or rely on the information provided by the Customer to prepare the Quotation. The Quotation will specify the Services to be provided, the charges, and any assumptions or exclusions.

3.3 To confirm a booking, the Customer must accept the Quotation and any specific conditions contained within it. The booking is subject to availability of resources and dates. The Company will confirm the booking and the scheduled move date in writing or electronically.

3.4 The Customer must notify the Company as soon as reasonably practicable of any changes to the information originally provided, including changes to dates, addresses, access restrictions, volume of Goods, or additional Services required. The Company reserves the right to revise the Quotation and charges accordingly.

3.5 The Company may refuse or cancel a booking at its discretion where it reasonably believes that the Services cannot be provided safely, lawfully, or in accordance with these Terms and Conditions.

4. Services and Service Area

4.1 The Company provides removal and related services for domestic and commercial Customers within its Service Area, including local moves, long-distance moves within the UK, and international removals to and from destinations such as France and other European locations.

4.2 The Company will perform the Services with reasonable care and skill, using appropriately trained personnel and suitable vehicles and equipment.

4.3 The specific Services to be provided are those described in the Quotation and any written variation agreed between the parties. The Company is not obliged to undertake work that falls outside the agreed Services.

4.4 The Company may use its own vehicles and staff or, where appropriate, carefully selected subcontractors to deliver the Services. The Company remains responsible for the performance of the contract.

5. Customer Responsibilities

5.1 The Customer must ensure that they are legally entitled to move the Goods and that the Goods do not include any items prohibited by law or by these Terms and Conditions.

5.2 The Customer must arrange suitable access at the collection and delivery addresses, including parking permissions, vehicle access, and any necessary permits. The Customer is responsible for any charges or fines arising from lack of suitable access or parking arrangements.

5.3 The Customer must be present, or have an authorised representative present, at the collection and delivery addresses throughout the move, to direct the placement of Goods and to sign any relevant documentation.

5.4 The Customer must ensure that all Goods are properly packed and prepared for transit where packing services are not included in the Services. Where the Company provides packing, the Customer must clearly identify fragile items and any items requiring special care.

5.5 The Customer must notify the Company in advance of any Goods that are particularly valuable, fragile, or unusual, including but not limited to antiques, artwork, pianos, and items with high monetary or sentimental value.

6. Payments and Charges

6.1 The charges for the Services are as set out in the Quotation or as otherwise agreed in writing between the parties.

6.2 Unless otherwise stated in the Quotation, a deposit may be required to secure the booking. The deposit amount and due date will be specified by the Company at the time of booking.

6.3 The balance of the charges is payable in accordance with the payment terms stated in the Quotation, which may include payment in full prior to the move date or payment on completion of the Services.

6.4 The Company accepts payment by the methods stated in the Quotation or other communications. The Customer must ensure that payment is made in cleared funds by the due date.

6.5 If the Customer fails to make payment by the due date, the Company may charge interest on overdue amounts at the statutory rate and may suspend or cancel the Services until payment is received.

6.6 Additional charges may apply where:

a. The Customer requests additional Services or changes that materially affect the volume of Goods, the time required, or the nature of the work.

b. Access at collection or delivery is significantly more difficult than described, requiring extra labour, time, or equipment.

c. There are delays outside the Companys control, such as waiting time due to keys, paperwork, or third parties, beyond a reasonable allowance.

d. The Customer fails to comply with these Terms and Conditions and additional work is required as a result.

7. Cancellations and Postponements

7.1 The Customer may cancel or postpone the Services by giving the Company written or electronic notice.

7.2 The Company may apply cancellation or postponement charges based on the notice period provided, as set out below or as specified in the Quotation:

a. More than 10 working days before the move date: no cancellation charge, and any deposit may be refunded or credited at the Companys discretion.

b. Between 5 and 10 working days before the move date: up to 50 percent of the total quoted charges may be payable.

c. Less than 5 working days before the move date: up to 100 percent of the total quoted charges may be payable.

7.3 Working days do not include weekends or public holidays.

7.4 The Company may cancel the Services without liability if:

a. The Customer fails to pay any deposit or other sum when due.

b. The Company reasonably considers that the move cannot be carried out safely or lawfully.

c. Circumstances beyond the Companys reasonable control prevent it from providing the Services.

8. Exclusions and Prohibited Goods

8.1 The Company will not accept for removal or storage any of the following, unless expressly agreed in writing:

a. Hazardous, flammable, explosive, or dangerous substances, including gas cylinders, paints, solvents, and chemicals.

b. Perishable goods or items requiring specific environmental conditions, such as refrigerated or frozen items.

c. Live animals, plants, or other living organisms.

d. Illegal goods or items that cannot be legally transported.

8.2 The Customer must not include any such prohibited Goods in the consignment. If prohibited Goods are discovered, the Company may take steps to make them safe or remove them, and may charge the Customer for any associated costs or losses.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in handling, packing, transporting, and storing the Goods. However, the Companys liability is subject to the limitations set out in this clause.

9.2 The Companys standard liability for loss of or damage to Goods while in its care, custody, or control is limited to a reasonable sum per item or per consignment, as stated in the Quotation or other documentation.

9.3 The Customer is encouraged to arrange adequate insurance for the full replacement value of the Goods. The Company may offer additional insurance cover for an extra charge where available.

9.4 The Company will not be liable for:

a. Loss or damage arising from inherent vice, defective or inadequate packing by the Customer, or normal wear and tear.

b. Loss of or damage to fragile items where they have not been professionally packed by the Company.

c. Indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity.

d. Loss or damage caused by events outside the Companys reasonable control, including but not limited to extreme weather, road closures, accidents not caused by the Company, acts of terrorism, or industrial action.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of delivery or the date on which the Goods should have been delivered. The Customer must provide reasonable evidence of loss or damage.

10. Delays and Time Limits

10.1 Unless expressly agreed in writing, time is not of the essence in relation to the performance of the Services. Any timescales provided are estimates only.

10.2 The Company will use reasonable endeavours to adhere to agreed dates and times but will not be liable for delay caused by factors beyond its reasonable control, including traffic conditions, road closures, third-party delays, or delays caused by the Customer.

10.3 Where delay is caused by the Customer, including but not limited to delays obtaining keys or access, the Company may charge waiting time at its standard rates.

11. Waste, Recycling, and Disposal Regulations

11.1 The Company operates in accordance with applicable waste management and environmental regulations when disposing of unwanted items or packing materials.

11.2 Where the Customer requests disposal or clearance of items, the Company will only remove waste or unwanted goods in compliance with relevant legal requirements. Additional charges may apply for disposal services.

11.3 The Customer must not request the Company to dispose of hazardous or prohibited materials. Any such items identified during clearance or removal may be refused, or the Company may arrange specialist disposal at the Customers cost.

11.4 The Company will, where practical, separate reusable or recyclable materials and may use licensed waste facilities or partners to minimise environmental impact.

12. Storage Services

12.1 Where storage is included in the Services, the Company will store the Goods in a suitable facility and will take reasonable care to protect them.

12.2 Storage charges will be as stated in the Quotation or otherwise agreed in writing. Storage fees are usually payable in advance and may be invoiced monthly or for another agreed period.

12.3 The Customer must keep the Company informed of current contact details while Goods are in storage.

12.4 The Company may exercise a lien over stored Goods for unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover amounts owed.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data of the Customer as necessary to provide the Services, manage the contract, and comply with legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties other than as required for performance of the Services, legal compliance, or with the Customers consent.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the issue can be investigated and, where appropriate, remedied.

14.2 The Company will handle complaints fairly and promptly and may request additional information or evidence from the Customer to assist with the resolution process.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed to the extent necessary. The remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.4 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular contract will be the version in force at the time the booking is confirmed.

16.5 These Terms and Conditions, together with the Quotation and any written variations agreed between the parties, constitute the entire agreement between the Company and the Customer in relation to the Services.