France Removals Privacy Policy

This Privacy Policy explains how France Removals collects, uses, stores and protects personal data relating to our services. It applies to all France Removals customers in our service area, including individuals, households and businesses that request or use our removals, storage or related services.

France Removals is committed to complying with the General Data Protection Regulation GDPR and all applicable data protection laws. We only process personal data in a lawful, fair and transparent manner, and we take appropriate measures to keep your information secure.

Personal Data We Collect

We collect and process personal data that is necessary for providing our services, managing our relationship with you and running our business. The types of personal data we may collect include the following.

Identification and contact details: name, title, postal address, collection and delivery addresses, billing address, and other contact details such as general correspondence information when you communicate with us.

Service and booking information: details of the services you request, quotations provided, dates and times of moves, inventory or item lists for removals or storage, special instructions, and notes about access or property layout that are relevant to the move.

Contract and billing details: records of contracts and agreements, payment status, invoices, and related accounting information. Payment card details are processed only through secure payment providers and are not retained by us beyond what is necessary to complete the transaction or to meet legal obligations.

Communications and customer service data: records of communications we have with you, including queries, complaints, feedback, and any correspondence relating to our services.

Technical data: if you visit our website, we may collect limited technical information such as IP address, browser type, and basic usage data for security, analytics, and performance purposes. This is collected in accordance with applicable cookie and tracking rules.

Purposes and Lawful Bases for Processing

We process your personal data only when we have a lawful basis under GDPR. The main purposes and lawful bases are described below.

Contract performance: We process personal data to provide removals, storage and related services you have requested, including preparing quotations, arranging transport, managing bookings, performing the move, and handling aftercare. This processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.

Legal obligations: We may process and retain certain data to comply with our legal obligations, such as tax, accounting, insurance, and regulatory requirements. This can include records of invoices, payments, and contracts.

Legitimate interests: We process some data for our legitimate business interests, provided that these interests are not overridden by your rights and interests. Examples include improving our services, managing and optimising our operations, preventing fraud or misuse, safeguarding our staff and property, and maintaining appropriate records of our activities. Where we rely on legitimate interests, we ensure that the impact on your privacy is limited and proportionate.

Consent: In some cases, we may ask for your consent to use your data for specific purposes, such as certain types of marketing communication that are not covered by legitimate interests. Where consent is the lawful basis, you may withdraw your consent at any time.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of data and the nature of our relationship with you.

In general, personal data linked to a contract for services, including contact details, booking details, contracts and invoices, is retained for the duration of the contractual relationship and for a reasonable period afterwards to handle any queries, disputes or legal claims, and to meet legal and tax requirements.

Data collected for marketing or communication purposes is retained for as long as you remain engaged with our communications or until you object or withdraw consent, whichever occurs first, subject to technical and operational limits.

When personal data is no longer required, it will be securely deleted, anonymised, or archived in a way that restricts further processing, in accordance with applicable legal requirements and our internal data retention policies.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with third parties where this is necessary for the purposes set out in this Privacy Policy, or where we are required or permitted to do so by law.

Service providers and processors: We may use carefully selected third party providers to help deliver our services and support our operations. These may include transport and logistics partners, storage facilities, IT and cloud service providers, payment service providers, accountants, and professional advisers. These third parties act as processors or independent controllers depending on the nature of their services and are required to safeguard your data and use it only as instructed or as necessary for the relevant purpose.

Legal and regulatory authorities: We may disclose personal data where required to comply with legal obligations, enforcement requests, court orders or to protect our rights, property or safety, or the rights, property or safety of others.

Business transfers: In the event of a reorganisation, merger, acquisition or sale of all or part of our business, personal data may be transferred as part of that transaction, in accordance with applicable law and subject to appropriate safeguards.

International Data Transfers

If we transfer personal data outside the European Economic Area, we will ensure that an adequate level of protection is in place in accordance with GDPR requirements. This may involve relying on adequacy decisions, entering into standard contractual clauses, or using other appropriate safeguards.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restriction of access to personal data to personnel and service providers who need it for business purposes, secure storage and processing practices, and ongoing review of our security procedures.

While we strive to protect your personal data, no data transmission or storage system can be guaranteed to be completely secure. We therefore encourage you to take reasonable steps to protect your own information, such as keeping your devices and access credentials secure.

Your Rights Under GDPR

As a data subject, you have several rights under GDPR in relation to your personal data. These rights apply to all France Removals customers in our service area, subject to certain conditions and legal limitations.

Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the data we hold about you, along with information about how and why it is processed.

Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.

Right to erasure: In certain circumstances, you may request that we delete your personal data. This is sometimes known as the right to be forgotten. This right is not absolute and may be limited where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

Right to restriction of processing: You may request that we restrict the processing of your personal data in specific situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller, where technically feasible.

Right to object: You have the right to object at any time to the processing of your personal data based on our legitimate interests, including profiling on that basis. We will stop processing the data unless we can demonstrate compelling legitimate grounds to continue. You also have the absolute right to object to the use of your data for direct marketing.

Rights in relation to automated decision making: If we use automated decision making or profiling that has a legal or similarly significant effect on you, you have rights to obtain human intervention and to contest the decision, as required by law.

To exercise any of your rights, you can contact us using the contact details provided on our website or other service documentation. We may need to verify your identity before responding to your request.

Complaints and Contact

If you have concerns about how we handle your personal data, you can contact us to seek clarification or to raise a complaint. You also have the right to lodge a complaint with the competent data protection authority if you believe that your rights have been infringed.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The most current version will always apply to the processing of your personal data and will be made available through our usual communication channels.